Standard order processing time is 72 hours.
Standard delivery time is 5-6 days.
NERD ARENA uses FedEx, Delhivery, XpressBees & Ecom as the shipping partners.
NERD ARENA uses Delhivery as the primary shipping partner.
NERD ARENA uses 2 shipping methods: Express(via air) and Surface(via road)
NERD ARENA shall use whichever delivery partner available at the time of booking.
NERD ARENA will use whichever shipping method is the more feasible shipping method, Express or Surface.
COD(Cash on Delivery) shipments are chargeable to cover the cost charged by the shipping partner.
NERD ARENA takes no responsibility for the following:
A.) Shipping problems arising out of incorrect or incomplete address provided by customer.
B.) Shipment returned due to incorrect or incomplete address provided by customer.
C.) In such cases, customer is responsible to pay for shipment.
D.) In case of product return due to customer unavailability leading to Non Delivery, the customer is liable to pay Shipping charges to re-ship it.
E.) Transit Damage that causes any kind of damage to the product packaging.
F.) In case of damge only to the product a replacement or refund can be offered.
G.) No discounts/replacements/refunds will be entertained for any kind of damage to the outer box/packaging.
H.) In case of shipment refused/returned, the customer will be charged the return shipment charges upon request to send it again.
I.) If the customer refuses to pay the shipment charges, the same amount will be deducted from the reward points.
Any damage to the outer packaging of the shipment, must be mentioned on POD(Proof of Delivery) document when accepting the shipment or the shipment should be refused.
If not done so, we will be unable to take it up with the logistics partner and any damage to the product packaging or the product will not be our responsibility.
An automated E-mail and SMS is sent to the customer at the time of booking the shipment which contains the Tracking number. If/when not available, a tracking number shall be provided via Whatsapp.
If the customer hasn't received the E-mail and/or SMS, please mail us at firstname.lastname@example.org or contact us on our Facebook/Instagram page for the same.
In case of faulty products(Manufacturing defects), NERD ARENA is not liable to pay for return shipping. The return shipping shall be paid for by the customer. The customer must use a shipper that provides a tracking number for any return shipments.
NERD ARENA reserves the right to modify the above policy without prior intimation.